I recently signed up to the premium for this site as i thought it would be a good learning instrument for the game. So far ive been very disappointed in the streaming of videos as it takes literally a year to watch just a 4 minute long tutorial.
I don't understand how it can be so appalling. Surely whoever sponsors you should give the videos and site a major overhaul.
To be honest I spent $22 bucks or whatever to benefit myself and haven't received any of it due to lack of poor website development. I would also like to know how long this has been going on for and how many members you've lost because of it. I'm surely you not short of a dollar due to god knows how many people have signed up to put some work into your site / streaming facilities.